Hard Rock Hotel Policies
Call Us Today: 866-966-5166
Click calendar to select check in date
Click calendar to select check out date

Hotel Policies

Taxes and in-charge

  • A 16.4% local occupancy tax per room per night of your stay will be applied.
  • 100% Non-Smoking
  • Guests are responsible for a $250 USD cleaning fee if smoking occurs in any guest rooms.
  • 21 years old to check-in
  • Guest rooms may only be rented to guests who are at least 21 years old, able to present a major credit card in their name at check-in and who will be present throughout the entire stay.


Check-in 3pm and Check-out 12pm

If you would like to stay past 12pm let us know while you’re here and we’ll let you know what’s possible (an additional fee may apply).

Credit Authorization

At check-in you’ll need to provide a major credit card in your name. We will authorize the estimated charges for room, tax and incidentals for your entire stay, which will place a hold on these funds. When you depart, the authorization is replaced with actual charges. While we also accept debit cards, it is important you understand that a debit card authorization in the amount of $50 for each night of your stay will remain on your account for 5 to 7 days after departure.


All reservations must be guaranteed by a valid credit card. Some rates and/or dates may require an advance deposit, taxes and possibly more. If you must cancel, please do so within the cancellation policy noted in your confirmation email to receive a full refund; we will retain your full deposit if you must cancel after the cancellation deadline.

Love All, Serve All

All of our guestrooms have a maximum occupancy and we ask every guest to respect all other guests within the hotel. If we must remove any guests, including paying guests from the hotel, no refunds will be provided.

Outside Alcohol Not Permitted

That says it all. We do not allow alcohol to be brought into the hotel.


Valet parking is available for $65 per evening. Self-parking options are available in Chicago. The closest to the hotel is on Lake Street between Michigan Avenue and Wabash Avenue.

Rate Plan/Extra Person Charge

Rates are the same for single and double occupancy but extra person charges may apply. Occupancy is limited to four people per room unless otherwise noted. A change in the length or dates of your reservation may result in a rate change.

Damage to hotel property

We reserve the right to charge guests the cost of damage caused by the deliberate, negligent or reckless act of the guest to Hard Rock Hotel Chicago property. Should this damage come to light after the guest has departed, we also reserve the right to charge the guest’s credit/debit card or send an invoice for the amount to the registered address.


Any guest who needs to cancel or change their arrival date must inform the hotel by 3:00 pm CST 24 hours prior to the arrival date to avoid a one night’s room and tax charge.

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    230 N Michigan Ave
    Chicago, IL 60601

    Hard Rock Hotel Chicago 230 North Michigan Avenue Chicago, Illinois 60601 United States Phone: 312-334-6767 Toll Free: 866-966-5166